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Category: Operations

Installations Scheduled in East Charlemont!

Installations are being scheduled in East Charlemont in parallel with the completion of the validation process and formal release. In an effort to accelerate the connections for customers in this fiber service area, Whip City Fiber will begin installations while also validating the network testing and will remediate any issues identified by validation prior to a formal release to the town.

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Network Resiliency

On Wednesday evening, a fire in Colrain took out Charlemont’s primary connection to the internet for approximately 11 hours. Charlemont’s network remained operational during this outage, although with degraded service. Whip City Fiber diagnosed the problem quickly, dispatched repair crews, and provided customer updates throughout the outage and repair.

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Sign Up for Charlemont’s Municipal Fiber to the Home Network!

Sign-ups continue for the Charlemont Municipal Fiber Network’s gigabit internet service for $79.99! Optional phone service is available for an additional $19.99. Qualified subscribers can significantly reduce the cost of service through the federal Emergency Broadband Benefit and LifeLine programs. Learn more in Whip City Fiber’s frequently asked questions for Charlemont.

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Emergency Broadband Benefit Available to Qualified Subscribers

The federal government is working with Whip City Fiber to offer the Emergency Broadband Benefit (EBB) to reduce the monthly cost of the municipal fiber network service by $50/month for qualified subscribers! This benefit can also be combined with the federal LifeLine benefit for those that qualify, which will reduce the monthly charge by an additional $9.25/month.

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Window Closing For Subsidized Underground Connections

Charlemont is offering up to $1400 on installation costs to connect to the municipal fiber network through the network construction period. Lower subsidy amounts are available to those that want to connect their home or business but are not yet ready to take service. All installation subsidies are only available for a limited window while installation teams are active in town.

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Over 50 Homes and Businesses Active

Charlemont’s municipal fiber network, Charlemont Connect, is now serving over 50 customers since its late July launch! Homes and businesses are eligible to receive service if they are located in the village west of the town hall and convenience store through to Zoar Outdoor, including Warfield Road, Riddell Road, High Street. East Hawley Road and South River Road.

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