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Category: Operations

What does an exterior fiber installation involve?

Charlemont’s municipal fiber network requires a one-time installation to connect your home or business to the world-class gigabit internet service provided by our partners Whip City Fiber (WCF). The details of the exterior installation and its costs are different for each location. Charlemont is offering up to $1,400 in installation subsidies during the limited network construction period when you sign up for a year of service. Sign up today!

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2021.03.07 Select Board Update

Charlemont Municipal Fiber Network
Selectboard Status Report
March 7, 2021

Summary
Network construction is underway and the essential work in the village center has been completed to alleviate conflicts with the DOT traffic calming project, which will be resuming soon. The subscription website is operational and we are encouraging all residents to sign up so that WhipCityFiber can plan the installation schedule for the summer. There will be a virtual information session on March 16. Sign-ups are currently at 20%, mostly through word-of-mouth. The project remains on budget. WhipCityFiber is recommending a “safe” schedule with FSA01 (the first fiber service area) lighting up in July and the other FSAs following at two-month intervals. The town is working with WGE and TriWire to try to accelerate this schedule if possible. Currently, the lack of fiber splicing and testing crews seems to be the bottleneck.

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When will the service be available at my house?

Whip City Fiber customers in Charlemont’s FSA 01 can expect installations beginning in July with the other FSAs (Fiber Service Areas) coming online in roughly 2-month intervals in the following order FSA 05, FSA 04, FSA 02, FSA 03. Residents and businesses should sign-up to schedule an installation and take advantage of the town subsidy of up to $1400 available through the network construction period. A sample board showing the equipment that will be installed to provide service is on display in the window of Avery’s Store and a virtual information session is planned to answer your questions.

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Virtual Broadband Information Session Scheduled for March 16 at 7 PM

Whip City Fiber and the Charlemont Broadband Committee will be hosting an online line and dial-in information session on March 16 at 7 PM.

Online: http://bit.ly/charlemontbroadband
Dial-in option: 1-617-865-3953, Conference ID: 275 768 645#

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Whip City Fiber Reaches 100 Charlemont Subscribers!

At least one hundred Charlemont locations have now subscribed for service at whipcityfiber.com/charlemont! Subscriptions can also be requested by telephone by calling (413) 485-1251. If you are among the first hundred subscribers, thank you! Subscriptions received prior to the completion of network construction will receive up to a $1400 subsidy to connect, making installation free for most homes and businesses.

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Whip City Fiber Sign Up Campaign Has Begun!

Our ISP, Whip City Fiber, is accepting sign-ups for the Charlemont Municipal Fiber Network’s gigabit internet service for $79.99! Optional phone service is available for an additional $19.99. Charlemont is offering up to a $1400 subsidy towards installation for subscribers during our construction period, which will make installation free for most locations. You can use Charlemont’s look up tool to get an idea of your estimated installation costs by address.

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Preparing for the 2021 Subscription Campaign

Working with Whip City Fiber, Charlemont’s Internet Service Provider (ISP), preparations are underway to launch the subscription campaign in the new year coordinated with the distribution network build. Everyone that has expressed interest will be notified as soon as the campaign is publicly available.

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