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Category: Subscriptions

Emergency Broadband Benefit Available to Qualified Subscribers

The federal government is working with Whip City Fiber to offer the Emergency Broadband Benefit (EBB) to reduce the monthly cost of the municipal fiber network service by $50/month for qualified subscribers! This benefit can also be combined with the federal LifeLine benefit for those that qualify, which will reduce the monthly charge by an additional $9.25/month.

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Window Closing For Subsidized Underground Connections

Charlemont is offering up to $1400 on installation costs to connect to the municipal fiber network through the network construction period. Lower subsidy amounts are available to those that want to connect their home or business but are not yet ready to take service. All installation subsidies are only available for a limited window while installation teams are active in town.

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Over 50 Homes and Businesses Active

Charlemont’s municipal fiber network, Charlemont Connect, is now serving over 50 customers since its late July launch! Homes and businesses are eligible to receive service if they are located in the village west of the town hall and convenience store through to Zoar Outdoor, including Warfield Road, Riddell Road, High Street. East Hawley Road and South River Road.

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Beta Testing Underway!

Charlemont has begun serving beta customers and testing has begun! A few issues have been identified and are being corrected in the installation process and network operation. As soon as the identified issues are resolved, scheduling for general installations for the first fiber service area will begin.

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FSA 01 Beta Testers Scheduled

The validation of FSA 01 continues to move ahead and Charlemont anticipates acceptance of the network during the week of July 19, barring issues uncovered during the final network acceptance.  Charlemont has selected and Whip City Fiber has scheduled six to eight beta users for installation at the end of next week. These beta testers will ensure the quality of the service and work with Whip City Fiber to correct any identified issues before installation is open to subscribers. The beta phase is expected to be a week to 10 days, moving general installations into early August.

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Charlemont Voters Affirm Broadband at Annual Town Meeting

At Charlemont’s Annual Town Meeting (ATM) residents unanimously approved the FY 22 Broadband Enterprise Fund operations budget. Charlemont’s MLP Manager, Bob Handsaker, took a moment to thank the broadband committee, town employees, and numerous town volunteers for their contributions to the success of this ongoing multi-year project. Service is expected to begin in July and roll out in roughly two-month intervals through the year.

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Guide to Broadband Sign Up for Renters and Landlords

Every house, apartment, mobile home, and business in Charlemont is encouraged to sign up for world-class municipal fiber-optic broadband service coming to locations in FSA 01 in July. Renters can get the full installation subsidy of up to $1,400 with permission from the landlord when committing to a year of service.  Non-resident landlords qualify for up to a $1,000 subsidy per rental unit for an exterior-only drop without the requirement to take service, making it free for most properties. The interior installation, a $450 value during the construction period, requires a commitment to take service for 12 months.

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