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Charlemont Connect Posts

Testing and Validation Continue in North and West Charlemont

In an effort to connect as many people as possible to the municipal fiber service as soon as possible, Whip City Fiber agreed to release FSA 02, FSA 03, and FSA 04 in parallel with the final testing and validation. Charlemont celebrates the availability of service to these locations!

West Charlemont testing and remediation are expected to wrap up today, Friday, April 29, and teams will move into North Charlemont at the end of the day and into next week to complete this work.

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Testing wraps up, validation begins

Testing has wrapped up in both FSA 02 and FSA 03. Once the test files are uploaded to Whip City Fiber and there is sufficient confidence that the network will perform well for customers, FSA 02 and FSA 03 will be released. TriWire/ ITG managers, technicians, and volunteers are doing everything possible to bring this phase of the project to completion.

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Installations Scheduled in East Charlemont!

Installations are being scheduled in East Charlemont in parallel with the completion of the validation process and formal release. In an effort to accelerate the connections for customers in this fiber service area, Whip City Fiber will begin installations while also validating the network testing and will remediate any issues identified by validation prior to a formal release to the town.

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Network Resiliency

On Wednesday evening, a fire in Colrain took out Charlemont’s primary connection to the internet for approximately 11 hours. Charlemont’s network remained operational during this outage, although with degraded service. Whip City Fiber diagnosed the problem quickly, dispatched repair crews, and provided customer updates throughout the outage and repair.

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